2 weeks ago I tried to start my laptop and something about a fatal error flashed across the screen. So I contacted IT and had them do what they do and they said, “yeah this is broken.” Oh, ok. Cool. After some more intense observation IT guy came back and said-
IT guy: Does your computer get hot, like really really hot?
Me: Well yes. Both my computer and I are pretty hot (ziiing – and no I didn’t really say that). Yes, the computer gets hot.
IT guy: Hmmm yeah it’s this model. It overheats and then blows out the hard drive. It happens to all the computers we have of this model. We really need to replace them.
Me: I’m getting a bright, shinny, new computer?!
IT guy: Oh, no. I’ll give you a loaner laptop to use while we fix the hard drive on this.
Me: Oh
So after testing out 3 computers that were all too slow they settled on the fastest of the slowest and gave me that one to use. As an added bonus, about half the letters on the keyboard have been rubbed off so I sort of feel like I’m proving I can type every time I use it. So this computer lasted about a week and then IT guy came in with my newly repaired laptop that seemed exactly the same except of course it turned on and worked and all that. Lovely. I thought that was the last of it but 2 days later IT guy called and asked me -
IT guy: Is your computer still getting hot?
Me: That’s what she said….Yeah, not as hot as before, but warm. Like on a scale of 1 to 10, one being cold and ten on fire-
IT guy: Okay yeah. I thought that would happen
Me: I thought you fixed it?
IT guy: Well, we fixed it for now, but I’m certain it will break again. We replaced the hard drive but it’s this model, it overheats
Me: Oh. Hmm, do you think maybe they should just get rid of it and get a new computer?
IT guy: Yeah, I do
Me: Sooo
IT guy: Oh but yeah they won’t do that
Me: Oh
So after that enlightening conversation we both went back to work. Then today IT guy came back to install something or fix something else or I don’t know what but he told me it would be quick.
IT guy: Ohhhhh nooooo Crap. I’m sorry
Me: Ummm
IT guy: Yeah, something just broke. We’re going to have to look at this, I’m sorry.
Me: Don’t you think we should just throw this away and get a bright, shinny, new computer?
IT guy: Yeah, but that’s not going to happen
So I’m back on the laptop with the letters rubbed off waiting to hear how the surgery goes, I hope little laptop pulls through. I really feel bad for IT guy though because if my job sucks how much does HIS job sucks that he has to fix things that he is positive will break again no matter what. I think that’s what is known as an exercise in futility.